Customer Service

Shipping & Delivery

Items will be shipped when payment is received. Most items are shipped within 1-2 days of payment.They are shipped directly from RB Studios. We apply shipping charges at checkout. We currently are shipping only in the United States. Please contact us for actual shipping costs outside the Continental United States.

Returns & Replacements

If the item is returnable and you send it back to us unopened in the original box, RB Studios will offer you a refund based on your original method of payment. You must return the product to RB Studios Headquarters within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging. RB Studios will assess a 15% restocking fee on any opened product or accessory. If you accidentally damage or break one of your Remember The Word DVD, you can get a replacement disc for a nominal charge of $6.95. Please mail your damaged DVD (along with DVD case and full packaging), a check or money order for $6.95 (made payable to RB Studios), and your contact information (Name, Address, Email, and Phone Number) to:

Remember The Word
Replacement Program
543 E. Chicago St.
Elgin, IL 60120


If you are experiencing any dificulty ordering on the website or have other questions or concerns please feel free to email Customer Support.

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